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Jackson-Madison County General Hospital

620 Skyline Drive
Jackson, TN 38301
731-541-5000
Patient Information: 731-541-6251

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The flagship of West Tennessee Healthcare is a 634-bed tertiary care center. (Map of Medical Center) The only tertiary care hospital between Memphis and Nashville, the hospital serves a 17-county area of rural West Tennessee. Approximately 400,000 persons reside within the service area.

Within General Hospital, there exists six 'centers of excellence': the Tennessee Heart and Vascular Center, Kirkland Cancer Center, West Tennessee Women's Center, West Tennessee Rehabilitation Center, West Tennessee Neuroscience and Spine and Emergency Services. Each center has an historic reputation of 'high-tech, high-touch' skills.

General Hospital, like all affiliates within West Tennessee Healthcare, is a not-for-profit organization. Totally self-supporting, without need for local tax support, all revenues generated provide for overhead costs including employee expense, debt service, purchase of technology, renovation, expansion, creation of new services, and, most importantly, maintaining the low-cost structure for which General Hospital is well known.

Opening August 11, 1950 as a 123-bed community hospital to serve Jackson-Madison County's Hospital needs, the facility has become one of Tennessee's most respected healthcare sites.

Approximately 5,000 employees make up West Tennessee Healthcare, the majority of whom staff Jackson-Madison County General Hospital.

In September, 2008, General Hospital completed a multi-million-dollar, 365,000 sq. ft., expansion to improve patient care and comfort. This nine-story addition provides approximately 280 new, modern patient rooms, new Cardiac Cath Lab suites, a new conference center, new dining and cooking areas, new chapel, new gift shop, and many more features all designed with the patients and visitors in mind.

It is now convenient to pay your hospital bill online. Click here to find out more about paying your bill online.

If you are a Medicare beneficiary and disagree with a coverage decision or feel you have been discharged too soon, you have a right to appeal by notifying your Quality Improvement Organization (QIO). Call 1-800-633-4227 for information about asking your QIO for a second opinion.

Fully accredited by The Joint Commission, at Jackson-Madison County General Hospital, the safety of our patients and visitors is top priority. That is why we work diligently every day to meet the Joint Commission's standards for organizational quality, patient safety, and the safety of the environment in which care is provided. Currently, Jackson-Madison County General Hospital is fully accredited by The Joint Commission.

If you have concerns about patient safety or quality of care that cannot be resolved through hospital management, you may contact The Joint Commission.

  • Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
  • Phone: 1-800-994-6610
  • Email: complaint@jointcommission.org


West Tennessee Healthcare  |  620 Skyline Drive, Jackson, TN 38301  |  731-541-5000
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